Privacy Policy \ OPENGGS

Privacy Policy

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1. Introduction

This Privacy Policy explains how TENSCARE LIMITED collects, uses, stores and protects personal information when you visit openggs.com or contact us through this website.

TENSCARE LIMITED is committed to handling personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for personal information processed through this website is:

Company name: TENSCARE LIMITED

Registered office: 9 Blenheim Road, Epsom, Surrey, KT19 9BE, United Kingdom

Company registration number: 02839925

VAT registration number: GB628050750

Email: [email protected]

Telephone: +44 (0)1372 723434

Website: openggs.com

3. Personal Information We Collect

Depending on how you use this website, we may collect the following categories of information:

Contact information: your name and email address when you submit an enquiry form.
Communication information: the content of messages you send to us and any information you voluntarily provide in correspondence.
Technical information: IP address, browser type, device information, operating system and basic connection data.
Usage information: pages visited, interactions with website elements, referral information and approximate visit duration.
Cookie information: identifiers and preferences collected through cookies or similar technologies, subject to applicable consent requirements.

Please do not submit sensitive personal information through general enquiry forms.

4. How We Use Your Information

We may process personal information for the following purposes:

Responding to enquiries and requests for information.
Providing information about products and their features.
Operating, maintaining and improving the website.
Protecting the website against fraud, misuse and security incidents.
Measuring website performance and understanding visitor interactions.
Complying with legal obligations and establishing or defending legal claims.

We will not use personal information for purposes incompatible with those described in this Privacy Policy without providing any information or obtaining consent where required by law.

5. Lawful Bases for Processing

Depending on the purpose, we rely on one or more of the following lawful bases under the UK GDPR:

Consent: where you have freely agreed to a specific processing activity, such as optional cookies or certain marketing communications.
Legitimate interests: where processing is necessary for legitimate business purposes, such as website security, responding to relevant business enquiries and improving our services, provided those interests do not override your rights.
Legal obligation: where processing is necessary to comply with applicable law.
Contract or pre-contractual steps: where processing is necessary to take steps requested by you before entering into a contract or to perform a contract with you.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

6. Cookies and Similar Technologies

This website may use strictly necessary cookies and, where enabled, analytics, functionality or advertising-related cookies.

Non-essential cookies and similar technologies will only be used where the required consent has been obtained. You can manage your preferences through the website's cookie settings, where available, and through your browser settings.

Blocking certain cookies may affect some website functions. Further information about cookie categories, purposes and retention periods will be provided through the cookie notice or settings where applicable.

7. Disclosure to Third Parties

We may share personal information with service providers where reasonably necessary to operate the website and respond to enquiries. These may include:

Website hosting and technical support providers.
Form-processing and communication service providers.
Analytics and advertising technology providers, where applicable.
Professional advisers, regulators and public authorities where required by law.

Service providers are expected to process personal information only for authorised purposes and to apply appropriate security measures.

We do not sell personal information to third parties.

8. International Transfers

If personal information is transferred outside the United Kingdom, we will ensure that an appropriate transfer mechanism or other lawful safeguard is in place where required by applicable data protection law.

9. Data Retention

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, maintaining appropriate records, meeting legal requirements and resolving disputes.

Retention periods depend on the nature of the information, the purpose of processing and any applicable legal obligations. Information that is no longer required will be securely deleted or anonymised where appropriate.

10. Data Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

11. Your Data Protection Rights

Subject to applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request erasure of your personal information.
Request restriction of processing.
Object to certain processing activities.
Request data portability where applicable.
Withdraw consent where processing is based on consent.
Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise your rights, contact us using the details provided in this Privacy Policy. We may need to verify your identity before responding.

You can find information about making a complaint on the official ICO website.

12. Children's Privacy

This website is not intended to encourage children to submit personal information. We do not knowingly collect personal information from children where doing so would be unlawful. If you believe a child has provided personal information inappropriately, please contact us.

13. Third-Party Websites

This website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. You should review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, website functionality or applicable law. The revised version will be published on this page with an updated revision date.

15. Contact

For questions about this Privacy Policy or the handling of your personal information, contact:

TENSCARE LIMITED

9 Blenheim Road, Epsom, Surrey, KT19 9BE, United Kingdom